His work has been featured by Fast Company, The Points Guy and The Onion. Keeping our people safe helps keep our customers safe. Customers will notice some of these steps. Benefits from Delta’s co-branded American Express cards, including companion certificates, flight credits and Sky Club guest passes are all automatically extended by six months. Providing our Airport Customer Service team with protective gloves and masks, along with readily available hand sanitizer and disinfectant wipes to clean surfaces in high-traffic customer and employee areas. Unlike certain carriers (we’re looking at you, American Airlines), Delta makes all tiers of Medallion members eligible for unlimited complimentary upgrades to first class and Delta Comfort+ seating on a wide array of routes. Customers who prefer to be seated directly next to travel companions and family members or needing additional assistance should contact Reservations ahead of travel or talk to a Delta agent upon arriving at the gate. Adding another interesting wrinkle to this offer, Delta will allow Medallion Qualification Miles earned in 2020 to roll over to your 2021 qualification year. Here’s the language from the, : "If your flight is canceled and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation — even for nonrefundable tickets. Let the 80/20 Rule Guide You. We might see Delta extend these benefits further if travel doesn't resume. Customers who want more space can explore options via the Fly Delta App or at delta.com. Additionally, all Medallion Qualification Miles (MQMs) from 2020 will be rolled over to 2021 to qualify for 2022 Medallion Status. Developing workstations to help Delta TechOps teams with operationally critical roles practice have more space, as well as assigning specific airport areas to limit social contact and help avoid meetings in jet bridges and other areas where people gather. With fewer and fewer passengers, airlines have been cutting routes and canceling flights at a breakneck pace. Feb 26, 2020 10:00am. ... for example, are sort of stuck thanks to the COVID-19 pandemic. The Atlanta-based carrier boards flights from back to front. » Learn more: Delta Air Lines SkyMiles program: The complete guide. Providing hand sanitizer in workstations and lounges, offering sanitizing wipes and gloves on board and cleaning flight decks daily as part of an enhanced flight deck cleaning program. If no other flights are available, Delta should refund your payment. Ask a Points Nerd: What positive travel trends could come from coronavirus? Pre-qualified offers are not binding. We’ll also explain what these new rules mean for you — and how to make the most of them. A few of the ways we’re taking care of our people include: Offering paid protection for employees who meet the CDC’s criteria of being at higher risk for severe illness so they can stay home from work without worry. Available on select international and domestic flights. Ask a Points Nerd: What positive travel trends could come from coronavirus? Complete guide to the Delta Air Lines SkyMiles program, Baffled by Points and Miles? Extending the ability to plan, re-book and travel with us for up to two years – giving Delta customers some extra breathing room for changes. Encouraging employees without operational critical roles to work from home. An aircraft’s safe operation requires a balanced distribution of weight inside the cabin. You want a travel credit card that prioritizes what’s important to you. Delta temporarily suspends Milan service; delays Venice launch. Of course any aircraft swaps will come with trade offs. In terms of canceling your ticket, Delta has generally been offering free cancellations on new bookings in 2020, though this policy is constantly changing. Starting April 13 through June 30, the following temporary changes will go into effect to further promote a safe flying experience: We are blocking middle seats in Main Cabin, Delta Comfort+ and Delta Premium Select across all flights. Check, Generally, airlines will automatically rebook you on another flight (usually on the same day) and ask for your confirmation to accept the changes. Delta is taking steps to help customers and employees promote a safe experience on the ground and in the air . Delta bringing back alcohol for first-class, Comfort+ members after stopping service due to coronavirus Delta Air Lines will resume its beer and wine service on July 2. This means that you have two years to book flights with these credits, which can be used for travel even later than that. SkyMiles Members Choice Benefits selections of Global and Regional Upgrade Certificates or $200 Travel Vouchers with an original expiration date between March 1 and June 30, 2020, have been extended – now, they can be booked and flown by December 31, 2020. Aircraft in Delta’s fleet feature either a state-of-the-art air circulation system … That’s why we remain in coordination with the U.S. Centers for Disease Control & Prevention and local health organizations to make necessary adjustments across our business. American Airlines, on the other hand, has continued to process elite upgrades in advance throughout the coronavirus pandemic. How Much Are Your Airline Miles and Hotel Points Worth in 2021. If you have a flight planned in the short term (for some reason), there’s a good chance that Delta will change your schedule. Additionally, the carrier will also extend some of the perks attained through its co-branded credit cards. Please help us keep our site clean and safe by following our, Prevent identity theft, protect your credit, The difference between term and whole life insurance, How medical conditions affect your life insurance rate, Delta Air Lines SkyMiles program: The complete guide, In terms of canceling your ticket, Delta has generally been offering free cancellations on new bookings in 2020, though this policy is constantly changing. The airline says whatever Delta Medallion status travelers earned for 2020 — including those gifted — will be automatically extended for the 2021 Medallion year, which ends January 31, 2022. in extending 2020 Medallion elite status through 2021, regardless of how much you fly in 2020. The measure comes after a new coronavirus strain was detected in the UK. If no other flights are available, Delta should refund your payment. So if you earned Silver Medallion status for 2020 (by flying in 2019), you’ll keep this status through Jan 31, 2022. Delta President Glen Hauenstein noted that “on average, 4,000 passengers are upgrading with miles each day, with over half of those transactions happening on mobile.” That’s great news … When available, Delta provides hand sanitizers, amenity kits and other protective equipment to employees and customers to minimize the spread of COVID-19 and other viruses. All financial products, shopping products and services are presented without warranty. OPERATIONS. Connecting with customers onboard after the aircraft reaches 10,000 feet, to help them find a new seat while complying with weight-and-balance restrictions. Mar 2, 2020 12:00pm. That means all MQMs earned — either through flying or through co-branded credit cards — will count toward 2022 elite s… Want to learn more? He is the founder of MyTravelNerd, a personalized travel newsletter. Delta has extended the expiration on its eCredit travel vouchers through May 2022. , including companion certificates, flight credits and Sky Club guest passes are all automatically extended by six months. Delta 360 — an invite-only elite tier for high spenders — is not eligible for this extension. What does this mean? Flexibility in Times of Change: Delta is now extending the ability to plan and re-book travel affected by coronavirus through December 2022 (for tickets purchased before April 17, 2020), making eligible tickets redeemable for a longer period. We are pausing automatic, advance Medallion Complimentary Upgrades. These extensions are helpful, though it seems unlikely that six months will be long enough to offset the disruption caused by the coronavirus. No action is required — this extension will automatically be applied for all current elites. Delta is extending our commitment to make more space for safer travel by continuing to block the selection of middle seats and … Working with customers when plans change. We are reducing the number of customers on each flight. When booking your future seat selection via the Fly Delta App or online, middle seats will be shown as unavailable. Using the same electrostatic spraying procedure that we use on our aircraft to sanitize Reservations & Customer Engagement Centers with a high-grade disinfectant that is highly effective against many communicable diseases, including coronaviruses. (Photo country of Delta Air Lines) Delta could temporarily park the older, less-efficient 767s with a less-desirable product, and swap in its new A350s and A330neos on flights to Europe for the duration of the China suspensions, suggests Pfennigwerth. Generally, airlines will automatically rebook you on another flight (usually on the same day) and ask for your confirmation to accept the changes. A comprehensive list of temporary onboard changes can be found at delta.com. Here’s the language from the Department of Transportation: "If your flight is canceled and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation — even for nonrefundable tickets.". Disclaimer: NerdWallet strives to keep its information accurate and up to date. These changes are not unique to Delta, but it can be comforting to see the airline do what it can to make flying at least somewhat less risky. Sky Club memberships set to expire after March 1, 2020, are automatically extended by six months. Requiring Delta people to wear a personal cloth face covering or mask at work in accordance to CDC recommendation, using sources that will not impact the critical needs of healthcare workers. You’re not obligated to accept changes made to your itinerary because of a canceled flight. Our partners compensate us. In addition to transforming cleanliness across aircraft and airports to deliver our new Delta Clean standard for the long term, Delta people have already taken the following steps over the last few weeks to help provide more space for customers: Streamlining food and beverage service on board all U.S. domestic and international flights to decrease touch points between customers and crew. Boarding customers 10 at a time, reminding them to add extra space as they board, and working with customers to find a new seat within their cabin if needed and as space allows. Breathing easy in flight. You can find the latest news on Delta Sky Club operations on our Coronavirus Update Center. NerdWallet strives to keep its information accurate and up to date. Since April 1, 2018, all Medallion members are eligible for day-of-departure unlimited complimentary upgrades to the Delta One experience on flights within the US 50 (and yes, that includes flights to Hawaii! To balance needs of aircraft weight and balance with the desire of customers to have more space, customers will need to be seated within the same class of service and within three rows (in front or behind) of their assigned seat. Get answers about stimulus checks, debt relief, changing travel policies and managing your finances. Delta Airbus A220 (Photo by Cooper Neill/Getty Images) As travel slowly begins to restart, Delta loyalists will certainly appreciate knowing whether or not they’ve been upgraded well before departure. It will be interesting to see how these policies change if the pandemic threat diminishes and planes begin filling again. » Learn more: What to do if an airline changes or cancels your flight. Find the upgraded experience you're looking for in Delta Comfort+. Temporarily blocking seats around jump seats, where flight attendants are often seated, to allow additional space between crew members. Individuals can reach the call center by dialing (662) 246-6322 from 8 a.m. until 5 p. m. Monday – Thursday. Mississippi Delta Community College has opened a call center to answer questions about current campus operations related to the coronavirus (COVID-19). Overall, these changes are only positive for Delta elites, who won’t have to worry about weighing the benefits of earning status with the risks of flying in 2020. ... Upgrade your lifestyle Delta Air Lines Teams With CVS for Rapid COVID-19 Employee Testing Donald Wood 8/18/2020 You may have to wait longer for a vet appointment during the pandemic. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion® directly. This information may be different than what you see when you visit a financial institution, service provider or specific product’s site. Extending the ability to plan, re-book and travel. ).While it … Call Delta and speak to a representative about finding an alternative schedule or canceling your itinerary altogether. Delta Air Lines altered its boarding procedures in hopes of preventing the spread of the coronavirus. Blocking middle seats to improve social distancing. We might not mention such a small change under normal circumstances, but we could all use a few extra vouchers once this is over. These will now be processed at the gate – still in priority order – to allow gate agents to determine how to best seat customers while considering aircraft weight-and-balance restrictions. Check this page for the most recent updates. However, it can feel overwhelming to find answers to simple questions like "What is Delta’s cancellation policy?" If you do find yourself needing to fly this year, Delta has made many changes to the inflight experience to reduce risk and increase comfort. Pre-qualified offers are not binding. ARTICLE. Delta announced some sigh-of-relief news for its loyalty members today. in the face of these ever-changing conditions. This is a great move by Delta to ensure none of its customers feel pressure to book travel in the near future. Our partners cannot pay us to guarantee favorable reviews of their products or services. Delta’s Boeing 777s were not supposed to be retired so early. This is in addition to seating crew members in the cabin to allow for more space on transoceanic flights and where jump seats are located side-by-side on select aircraft, effective by April 15. All financial products, shopping products and services are presented without warranty. Delta reduces flight schedule to South Korea following coronavirus (COVID-19) outbreak. Providing supplies directly to customers. Editor's Note: Please check delta.com for the latest information on middle seat blocking and other Delta CareStandard policies. Delta CEO Ed Bastian recently highlighted the airline’s focus on supporting Black-owned businesses as part of Delta’s COVID-19 recovery strategy. You want a travel credit card that prioritizes what’s important to you. WEATHER AND WAIVERS. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. This information may be different than what you see when you visit a financial institution, service provider or specific product’s site. Free upgrades on Delta likely will not be as plentiful as they once were, based on numbers we heard during the company’s Q1 2019 earnings call today. Many or all of the products featured here are from our partners who compensate us. However, this does not influence our evaluations. Starting on January 30, 2020, the Delta Skymiles Reserve credit will have new benefits, ranging from additional bonus categories to help you rack up … Delta Airlines announced on Wednesday that it would cut flight capacity by a 70% amid the ongoing COVID-19, aka coronavirus, outbreak. Delta Air Lines is being accused of making it “difficult, if not impossible, for customers to receive any refund” as flights continue to get canceled amid the ongoing coronavirus outbreak. These include: Suspending most food and beverage service to reduce contact for crew and passengers. Delta's joint venture partner Virgin Atlantic is also implementing this new requirement. Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc.: Licenses, NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer AccessLicenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, We want to hear from you and encourage a lively discussion among our users. Here are our picks for the, Wells Fargo Propel American Express® card, Bank of America® Travel Rewards credit card. No action is required — this extension will automatically be applied for all current elites. ARTICLE. Safety requires that customers sit close to their assigned seat. So if you earn 10,000 MQMs in 2020, you’ll start 2021 with those 10,000 already applied to earning 2022 status. Sam Kemmis is a travel rewards expert at NerdWallet specializing in airline and hotel loyalty programs. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion® directly. Medallion Members will be cleared for Complimentary Upgrades to Delta One (within the U.S. 50), First Class and Delta Comfort+ based on their designated clearance window in priority order, availability and other measures we have implemented – like reducing the number of passengers per flight – to create space onboard and provide a safer environment for our customers and employees. In the latest move to ensure we’re keeping people safe during the COVID-19 pandemic, Delta is taking steps to help customers and employees have more space on the ground and in the air. Finally, unused Medallion drink vouchers will be extended for six months. This means you can change your ticket to an earlier or later date without incurring a hefty fee, though you will still have to pay the fare difference if the new flight is more expensive. The Delta One cabin on the A330-900. Delta has joined other airlines in permanently eliminating change fees on domestic flights, excluding basic economy fares. Complete guide to the Delta Air Lines SkyMiles program. As the novel coronavirus continues to disrupt air travel to an unprecedented degree, Delta and other airlines have hurried to adjust policies, schedules and communication to help customers. Check out these articles for more inspiration and advice: A beginner’s guide to points and miles In addition to up to 4" of extra legroom, Delta Comfort+ seating offers dedicated overhead bin space just for your items. With access to Sky Priority® boarding, you can settle in sooner and enjoy the ride. So how do we make money? Travel credits and other expiring benefits, Delta’s co-branded American Express cards. Delta blocking middle seats, pausing automatic advance upgrades and more to enable more space for safer travel In the latest move to ensure we’re keeping people safe during the COVID-19 pandemic, Delta is taking steps to help customers and employees have more space on … COVID-19 tests are now required for flights from UK to NY on Delta, British Airways. Delta is giving extensions on Global and Regional Upgrade Certificates as well as $200 Delta travel vouchers selected as Choice Benefits. Delta, Virgin Atlantic U.K. Customers Required to Test for COVID-19 Before Travel to U.S. 3 days ago Delta will require new pre-departure COVID-19 testing for all customers traveling from the U.K to the United States. We believe everyone should be able to make financial decisions with confidence. Here are our picks for the best travel credit cards of 2020, including those best for: Airline miles and a large bonus: Chase Sapphire Preferred® Card, No annual fee: Wells Fargo Propel American Express® card, Flat-rate rewards with no annual fee: Bank of America® Travel Rewards credit card, Premium travel rewards: Chase Sapphire Reserve®, Luxury perks: The Platinum Card® from American Express, Business travelers: Ink Business Preferred® Credit Card. Delta has joined other U.S. airlines in extending 2020 Medallion elite status through 2021, regardless of how much you fly in 2020. What Delta’s New COVID-Related Policies Mean for You Sam Kemmis April 20, 2020 Many or all of the products featured here are from our partners who compensate us. ", What to do if an airline changes or cancels your flight, Medallion elite member extensions and benefits. Upgrade While Booking a Flight: You can use miles to upgrade to Delta One ®, Delta Premium Select, First Class or Delta Comfort+ ® for eligible flights within the U.S. 50 while you’re purchasing an original ticket either at delta.com or with Delta Reservations. A Medallion Member and one traveling companion may both enjoy a Complimentary Upgrade when traveling on Delta and Delta Connection carriers, as long as that companion is a General SkyMiles Member, Medallion Member, or partner airline elite member*, and … Expanding temperature screenings to locations across our system to protect employees in Delta workplaces. And while our site doesn’t feature every company or financial product available on the market, we’re proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward — and free. So if you earned Silver Medallion status for 2020 (by flying in 2019), you’ll keep this status through Jan 31, 2022. Here we’ll break down Delta’s coronavirus response, from change and cancellation policies to extensions for Medallion elite members. This may influence which products we write about and where and how the product appears on a page. When evaluating offers, please review the financial institution’s Terms and Conditions. Managing premium cabin upgrades at the gate to ensure that "getting upgraded" doesn’t mean "sitting closer to someone.". When evaluating offers, please review the financial institution’s Terms and Conditions. Given the rapidly evolving nature of the response to the COVID-19 outbreak and government restrictions, Delta and Smartvel cannot guarantee accuracy of and accept no liability for any errors or omissions contained on this page, including accuracy of translations, outdated information, or changes between purchase and departure. Our opinions are our own. Here is a list of our partners. 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