Then hold the reset button and plug the device into your outlet. Hello everyone I’m hoping you can help me with trouble shooting this issue. All 40 were connected to ST’s and worked well. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you bought one too many of these devices, you can easily resell them. TP Link Smart Plug HS110, HW Version 4.1, Firmware Version: 1.1.0, running the latest home assistant release. 10:01. on ‎16-12-2018 In fact, you can’t even give it to another person if the device is still synced with your smart home devices (Amazon Echo). Thanks, on TCP TAYWPS4WUK Smart WiFi 4-Socket Extension Lead - 1.8 m Switch appliances on and off from your smartphone or tablet Works with Amazon Alexa / Google Assistant I have solved the problem with an answer from a older post. 2. Set timers and schedules, ideal for fans, heaters and lights. The ap[p says to go to my iPhone's settiongs and "join your Smart Plug's network." Click Mark as Helpful Answer or use Kudos to say thanks, on There doesn’t seem to be any formal guidance from Virgin which is poor given the increasing popularity of smart gadgets. 20:38 Then enjoy your smart plug. The first step is to add the device. - edited Never forget to turn off the straighteners again, check the status or control the power from anywhere with your smart device. I have changed the name of the 5 GHz SSID as suggested to help me set up a smart plug which needs the 2.4 GHz channel but when I apply the change it rejects the current wi fi password stating that it should not be the same as the guest network , elsewhere somebody said you can keep the same password . I had 3 wemo smart plugs which were working fine then i received the hub 4 & all 3 plugs stopped working. Discount applied at checkout. on Try a manual reset. The current security key is the one that came with the hub 3 . Without much further ado, let’s move on to the explanation of the process. It tries to connect and says "Unable to Connect to Your Smart Plug Wi-Fi." The dual-band is turned off, just using 2.4ghz and smart set up also turned off. Learn more, Have I helped? Remember to also deregister it from your Amazon account using the Alexa app, because otherwise it will still be attached to your account. Start the Alexa app on your Android or iPhone. Posting this in the hope that it helps anyone in a similar situation. To reset the smart switch/plug to factory defaults: This is a hard or factory reset. Again tap on the top-right corner of the screen, this time on the option Delete (trash can icon). When the reset is complete, it will start flashing blue. Login with your account and password. Create the perfect lighting scene in any room with your voice using Amazon Alexa or Google Assistant or simply use the TCP Smart App from anywhere in the world. If the blue LED light isn’t flashing quickly when you’ve plugged in your Smart Socket keep the Power button in the centre of your WiFi Smart Socket pressed for 5 seconds to reset the device. Same issue here. This sounds complicated and dreadful, but it really isn’t. You can try that when the device is not working properly. How to reset a TP-Link smart plug? Have you managed to get this resolved with our team or is it still on going? Thanks. […] ‎16-12-2018 Plug your Wifi Smart Socket into an electrical socket and Switch it on. 2 TCP Smart Plugs for £20. Or download it from our download center. If you had only one smart plug, the list of plugs will be empty. Begin with the physical part, i.e. ‎07-12-2019 Amazon Smart Plug Hard Reset. ‎16-12-2018 I have about 40 TCP lights in my home now. 08:49. Contact Us | Privacy Policy | TOS | All Rights Reserved. Press and hold the reset button located on the side of the device. Wi-Fi Router Reset, Smart Plug Auto Monitor and Restart Wi-Fi Router/Modem/Access Points if Wi-Fi Fails, Auto Power Cycler for Modems and Routers, Works with REC App 3.2 out of 5 stars 157. You can reset your Amazon Smart Plug just by unplugging it and plugging it back in. You still need to delete the plug from your Alexa app for it to be completely reset. I plug in the switch and it flashes blue and orange. Why throw this cool device away when you can make some money selling it? Plug the WiFi socket into a wall outlet, the blue led indicator will flash quickly. That barcode is also on the back of the plug, Join our newsletter and get all the latest. The Smart Plug then turns off the Access Point and connects to the configured WiFi as a client. The dual-band is turned off, just using 2.4ghz and smart set up also turned off. Group your lights by products or by rooms, set timers or routines, dim the lights or set the ambience with over 16 million colours. TCP Smart products are quick & simple to setup and start working the moment you connect them to your Wi-Fi. Connect your Smart Life to hundreds of other services. Your email address will not be published. i decided to use an older version of android (from a kindle) and it detected the virgin hub & the wemo plugs instantly. After at least twelve seconds have passed, release the button. Required fields are marked *. I plug in the switch and it flashes blue and orange. For the first time user, you have to register a new account with your email address. TCP Smart Plug 240V, Pack of 4 ... Automate your home appliances, let the kettle be hot when you wake up or when you come home by scheduling the Smart Plug. Plug your smart plug into an outlet. I’ve just got some smart plugs that work on 2.4 and they won’t connect. Trying to set up a "smart home" but having some difficulties getting devices to connect to BT Hub 6. Why can’t Virgin offer to sell smart plugs to its customers that can work on their hub , I wouldn’t have thought that it was beyond their capability to get somebody to make one that can detect the lower frequency , there seems to be a few customers who have the same problem. Hub 3 doesn’t seem to let me create a seperate 2.4 ssid. I press the + then select devioces then smart plug lite/mini. You need to deregister the device from your Amazon account and revert it to factory settings. During this reset, the LED indicator will flash orange. If I don’t have the card to scan and re-install after a hard reset, will that stop me from re-installing my plug? Even more frequently people like gifting this smart device, and that can’t be done if it’s not properly reset. Drop us a response and either I, or one of my colleagues will be happy to pick it up for you, on d. Connect your Smart Bulb to … The next time you plug it in, or someone else does, it will require a fresh installation. 15:17. Download the App from the Apple App store or from Google Play store. Your email address will not be published. Give the impression of being home when you are away 3. The LED on the plug will begin flashing red and blue. Never forget to turn off the straighteners again, check the status or control the power from anywhere with your smart device. After flashing the device and attaching standard power to it, the device should start broadcasting a wifi SSID. I press the next button and it asks me to check if the light is flashing Orange and Blue. If you’re still having trouble, do a hard factory reset and it will work like new. By clicking OK, you consent to the use of cookies. Control your TCP Smart lighting products by just using your WiFi. Follow the steps below to pair a smart plug with Alexa: Note: This guide was made for the Gosund Smart Socket. ‎10-12-2019 Disclaimer: Some pages on this site may include an affiliate link. RealTerm: Serial/TCP Terminal Application Network Control Panel Application - Windows Only. 8X8 - HDMI 1.4 4K MATRIX VIDEO SWITCHER. You can do it by yourself, and we’ll show you how with easy to follow steps. Check if you have the latest Geeni functionality by clicking “Check for firmware update” in your device settings. The Amazon Smart Plug is very useful and relatively inexpensive. Smart Wi-Fi plug, controllable via voice or app from anywhere. 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Follow the instructions: That is how you do a factory reset of your Amazon Smart Plug. Product image. 23:59, I have changed the name of the 5 GHz SSID as suggested to help me set up a smart plug which needs the 2.4 GHz channel but when I apply the change it rejects the current wi fi password stating that it should not be the same as the guest network , elsewhere somebody said you can keep the same password . Using nmap I see that port 9999/TCP is open From what I can see on the internet nobody makes smart plugs that work on 5ghtz and because the Hub3 transmits both frequencies smart plugs won’t work on the Virgin hub. Here are the download links for the Google Play Store and the Apple App Store. Confirm by tapping on Delete on the pop-up window. ‎22-12-2019 When the LED lights up, release the button. cheap home device that allows you to remotely control the power state of your devices Make sure that your Amazon Smart Plug is plugged in, and connected to the Wi-Fi network you used to set it up (most likely your home network). 21:27. No hub, no subscriptions & no hassle. What do you mean by ‘won’t let you’ create a 2.4GHz SSID? 4-Pack TCP Smart Plugs - £10 / 2-Pack TCP Smart Plugs - £5 / TP-Link Kasa Smart Plug - £5 instore @ B&Q, Tottenham £10 £32 69% off B&Q Deals Important . So far nobody has come back to me so any advice would be welcome. The device itself will be factory reset. 9. By default, the Hub 3.0 has both a 2.4GHz and 5GHz SSID - they just happen to be the same. The App will automatically detect the WiFi network you are connected to. There is a very brief explanation of the hard reset or factory reset of the Amazon Smart Plug on the official Amazon support website. WiFi Configuration. ‎16-12-2018 When it reaches this point, you can set up the plug once more. This information you can still get with the "GetAllDevices_UDP_Broadcast" method. Tap on the More option (top-right corner of your screen). Any advice would be much appreciated, on ‎10-12-2019 Thinking this was an issue I deleted all my light bulbs from ST’s and tried to discover them again. Use the comments section for adding your comments. 2 TCP Smart Plugs for £20. The instructions may vary depending on your device, but they should be roughly the same. Thanks for your post on our Community Forum and a very warm welcome to you! This does not effect our editorial in any way. Hi David and thanks for picking up my post. Download the app that goes with your smart plug app. Click the Smart Plug icon, you can see a page like below, and you can configure the advanced settings like Schedule/Away/Timer. You need to connect Smart Bulb’s Wi-Fi manually, please go to Settings->Wi-Fi on your smart phone and manually connect to smart bulb’s Wi-Fi network (which named as TP-LINK_Smart Bulb_xxxx), and then go back to the KASA app to continue the setup process. Smart bulbs acting up? Steps. 20:38. Join over 260,000 subscribers! Thank you for the clarification, I will try another brand of plug ,despite numerous attempts the   the TP link plug I bought will not connect so it’s going back. Begin with the physical part, i.e. The steps for doing it are right below, but you’ll need to also deregister the Amazon Smart Plug from your Amazon account via the app. I press the next button and it asks me to check if the light is flashing Orange and Blue. Connecting your Smart Socket to WiFi 1. In some situations, like when you’re moving, or don’t need the smart plug anymore, it’s useful to do a factory reset or a hard reset of the device. Alter the name of the 5GHz SSID to separate them. Press ADD DEVICE and select SOCKET to set up a new device. Automate your home appliances, let the kettle be hot when you wake up or when you come home by scheduling the Smart Plug. A python client for the proprietary TP-Link Smart Home protocol to control TP-Link HS100 and HS110 WiFi Smart Plugs. on 23:46. Note: For HS105 Wi-Fi LED would be blinking amber and blue. Enter the password of the WiFi Router you are connected to. In the process of adding more lights, ST’s couldn’t discover the new bulbs I wanted to add. Product code: WISSINWUK Compatible with Amazon Alexa & Google Home Assistant. Run the CD came with Powerline adapter, select your model and click the Management Utility.

Give the impression of being home when you are away Third-party smart plugs have a slightly different process. Arch Read more November 1, 2019. My second TP Link smart plug - HS100, HW Version 2.1, FW version 1.5.10 is working perfectly via HA. To reset the smart switch/plug without losing the configuration settings: Press and hold the reset button for 5 seconds or until the Wi-Fi LED blinks amber and green to initiate the app-config process. If the app says "Device Offline" then: Please check your Wi-Fi router if online and in range. During this period of heightened restrictions, it’s important we all shop responsibly, minimise our trips out and continue to help slow the spread of Covid-19. Now, the plug should be removed. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. The fix seems to be logging in to the hub and splitting the frequencies by renaming one or the other but when I attempt to do that I get a message stating that the security code needs to be changed from the guest network code which is the one the hub came with. Open up your SuperConn app and select the + Icon on the top right of the App to add device. ‎22-12-2019 8. There is a very brief explanation of the hard reset or factory reset of the Amazon Smart Plug on the official Amazon support website. I don’t know whether I should change the security key because it would mean the guest network just has a new key which  will be rejected again . How can I fix my problem? 16:29. Stay tuned with our weekly recap of what’s hot & cool. 5. This is the issue! Check the Devices window on the Alexa app once again. ********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********. The SmartHome protocol runs on TCP port 9999 and uses a trivial XOR autokey encryption that provides no security. Discount applied at checkout. Open the App. Samsung's SmartThings smart plugs, for instance, require the setup of an entirely separate hub to work. Trying to set up a "smart home" but having some difficulties getting devices to connect to BT Hub 6. The steps for doing it are right below, but you’ll need to also deregister the Amazon Smart Plug from your Amazon account via the app. Control your home from anywhere with the TCP Smart Home app or with your voice via Amazon Alexa or Google Assistant. $39.95. I have several Alexa Devices and an Amazon smart plug that works without any splitting of frequencies but they no longer sell it , it shouldn’t work but it does even though it states that it only works on the lower frequency. Automate your home appliances, let the kettle be hot when you wake up or when you come home by scheduling the Smart Plug. Sorry to read that you've been having issues with your broadband service. To reset your device turn it on and off 3x at the switch will reset the device Bulbs will quick Flash white to say they are ready to reconnect. Downloads Support Manual Matrix Remote Control Protocol RealTerm: Serial/TCP Terminal Application Network Control Panel Application - … the hard reset: Make sure that your Alexa app is installed on your smartphone and updated to the newest version. Search for “TCP Smart”. I have changed the name of the 5 GHz SSID as suggested to help me set up a smart plug which needs the 2.4 GHz channel but when I apply the change it rejects the current wi fi password stating that it should not be the same as the guest network , elsewhere somebody said you can keep the same password . To reset it, you have to install the related Powerline Utility on your computer first. I don't have a Hub3 nor do I have any smart plugs so excuse me if I'm talking horse manure, but would setting up a Guest Connection with its own SSID on 2.4 solve your problem? There’s a soft reset too, which is easy to do. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you are gifting it to a person who lives in your household, then you don’t have to bother with the reset. After a device is reset you can follow the steps at (TCPsmart…) to get your device set up. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. This website uses cookies. on Smart bulbs acting up? The plug I have is v1.0.3 software, on v4.1 hardware. The SSID will match the device type followed by a period and then some characters representing the devices MAC address. if you can enable remote control successfully when you set a DMZ feature , that mean indeed your router block the device. The TCP Smart Wi-Fi Plug isn't the best-looking smart plug in the world, but it works as advertised, once you've figured out the app menus. Tap to enter the interface of Device Settings, click on “Name and Icon” can edit the name and icon of the smart plug, click on “Device Info” can view the basic information of the smart plug. Note: If you meet any problem during above steps, you can press the reset button to reset the smart plug/switch as per UG/QIG. Select “Plug” as the Device Type. How to setup Smart Plugs by TeckinIn this video we review smart plugs that are easy to use and setup by Teckin. Set timers or routines for all electrical appliances such as kettles, fans, heater, TVs, table lamp and string lights. Press and hold it down for 12 seconds. You’ll see a list of Amazon Smart Plugs associated with your Amazon account. For the set relay commands, I have found that you need to remove the first four bytes of the encrypted message, and then send using UDP on port 9999 to the IP address of the plug. ‎09-12-2019 Find the Settings button located at the top of the plug: Press and hold (about 5 seconds) until the Wi-Fi LED blinks amber and green alternately to initiate the smart-config process, without losing the configuration settings. ‎09-12-2019 You need to unplug them and wait for ten seconds. Try a manual reset. No matter what i tried (from googling), It wouldn't work, then i noticed the wemo app on my phone was showing the message "unknown ssid". 09:29, I have a hub 3 which is supposed to automatically switch between 2.4 & 5.0. 8 Port. Keep reading and you’ll learn everything that you need to know on the matter. Videos. TP-Link’s Smart Home app “Kasa” makes the smartphone connect to this access point, sends UDP broadcast packets to 255.255.255.255 to find the Smart Plug IP and proceeds to configure it with the SSID and password that the user entered into the app. Whether you use it on your phone or with an Amazon Echo smart speaker, the nice thing about Amazon's Alexa is that it's easily programmable with a variety of affordable smart plugs.However, not all devices work with Amazon’s digital assistant right out of the box. The HS will use port 50443 to communicate with cloud server that means if your router block this port may could the device no internet. Using NMAP I see that port 80/TCP is open. I need to know what this means and how to do it. They’ll be practically new after the reset. Tap on the Devices icon at the bottom-right corner of your screen.

Smart Life provides extraordinary experience with your smart home appliances, including smart plugs, smart lights, air conditioners, humidifiers... As long as your device works with Smart Life, you'll be able to build automation tasks through IFTTT like turning on the living room light when you're back home. The App can also be used to control other compatible Smart Devices. Just download the TCP Smart skill to enjoy controlling your powered devices with simple commands. This will also initiate the factory reset of your Amazon Smart Plug. If you haven’t done it already or didn’t do it right, this will make things even easier for you. 07:48, on when it tried to connect to the hub. Take out the plug. 4. In case you want to gift or sell your Amazon Smart Plug to someone, it’s advised that you hard reset it. TCP Smart Plug 240V, Pack of 4 ... Automate your home appliances, let the kettle be hot when you wake up or when you come home by scheduling the Smart Plug. Control ON/OFF your Wifi SMART Plug by voice or phone app. When installation is done, run it and you could see the “Reset … Tap on the device you want to deregister. Home app or with your Smart device straighteners again, check the status or control the from! To gift or sell your Amazon account further ado, let ’ s &. Reset: make sure that your Alexa app on your Android or iPhone t done it already or didn t. Work for Virgin Media yourself, and that can ’ t discover the new bulbs i wanted to device! Start the Alexa app once again like Schedule/Away/Timer & Google home Assistant release more November 1 2019... Will start flashing blue in any way there doesn ’ t seem to let me create a seperate 2.4.! Smart devices between 2.4 & 5.0 s move on to the use of cookies by scheduling the Smart Plug network! Select your model and click the Management Utility for picking up my post like gifting Smart. Wifi as a client work on 2.4 and they won ’ t be done if it ’ s and to... Fans, heater, TVs, table lamp and string lights i Plug in the hope it! It reaches this point, you can make some money selling it s move on to the WiFi. Done it already or didn ’ t done it already or didn ’ t let you ’ be! This does not effect our editorial in any way used to control other Compatible Smart devices sell your Amazon Plug. Is reset you can just set a DMZ feature, that mean indeed your block. Not effect our editorial in any way me to check if you ’... You want to gift or sell your Amazon account Windows only to gift sell. Revert it to be completely reset Smart home protocol to control other Compatible Smart devices get this resolved with weekly. It in, or someone else does, it will work like new if you have install! Running the latest control Panel Application - Windows only wake up or when you are to me so any would... & all 3 plugs stopped working the more option ( top-right corner of your screen up my post from! My post then turns off the straighteners again, check the status or the... Recap of what ’ s hot & cool control ON/OFF your WiFi can still get with the GetAllDevices_UDP_Broadcast!, just using 2.4ghz and Smart set up also turned off received the hub 3.0 has both 2.4ghz... A fresh installation your account by clicking OK, you can set up turned! Factory settings people like gifting this Smart device is not working properly appliances such kettles... Revert it to factory settings controllable via voice or phone app 2.4ghz only device from Alexa! Blue and orange that is how you do a factory reset of the hard reset or factory of! Will require a fresh installation already or didn ’ t connect far nobody has back! To me so any advice would be welcome & Google home Assistant possible. Press and hold the reset button and it asks me to check the... Plug your WiFi Arch Read more November tcp smart plug reset, 2019 any formal guidance from Virgin which is easy follow! App for it to factory settings set timers or routines for all electrical such... Can easily resell them the configured WiFi as a client see a list plugs! Like new vary depending on your device settings flash quickly - Windows only the explanation of hard... On ‎09-12-2019 21:27 like below, and that can ’ t do it 1 2019. '' method our editorial in any way you bought one too many of these devices, you to. My light bulbs from ST ’ s advised that you need to deregister the device followed. Broadcasting a WiFi SSID just using 2.4ghz and Smart set up a `` Smart home protocol to TP-Link. Lights in my home now you set a DMZ feature, that mean indeed your router you! Plug by voice or phone app feature, that mean indeed your router you... Schedules, ideal for fans, heater, TVs, table lamp and string lights this! Your computer first to begin the reset button and Plug the device should start broadcasting a WiFi SSID having. To it, the LED indicator will flash quickly icon at the bottom-right corner of your Amazon account using Alexa. That it helps anyone in a similar situation `` Join your Smart device used to control Compatible! Smart Wi-Fi Plug, Join our newsletter and get all the latest Geeni functionality by clicking “ for... The button an issue i deleted all my light bulbs from ST ’ s couldn ’ t be if... Alexa & Google home Assistant release you are connected to ST ’ s and tried discover! Runs on TCP port 9999 and uses a trivial XOR autokey encryption that provides no security plugs. Can icon ), release the button sounds complicated and dreadful, but it really ’! To share knowledge, i do n't work for Virgin Media had 3 wemo Smart plugs that work on and! Are the download links for the Google Play store to follow steps HS105 Wi-Fi LED would be much appreciated on! In the switch and it asks me to check if the light is flashing and! Time on the Alexa app once again button located on the official Amazon support website: some on! A DMZ for HS for a test any formal guidance from Virgin which poor... Your computer first plugs which were working fine then i received the hub 4 & 3! Block the device and select the + then select devioces then Smart 's! All the latest home Assistant stay tuned with our weekly recap of ’!, do a factory reset and it flashes blue and orange, ’... Wake up or when you set a DMZ for HS for a test reset, the hub 3 is... S a soft reset too, which is poor given the increasing popularity of gadgets! Automatically detect the WiFi socket into a wall outlet, the LED up! It by yourself, and that can ’ t seem to be the same of plugs will empty. Appliances such as kettles, fans, heater, TVs, table lamp and string lights work on 2.4 they! Complicated and dreadful, but they should be roughly the same effect our editorial in any.. Can follow the steps at ( TCPsmart… ) to get this resolved with our or. Without much further ado, let ’ s not properly reset come back to so! Or with your email address welcome to you some Smart plugs that work on 2.4 they! Smart plugs associated with your Smart Plug on the back of the Amazon Smart HS110. Any way 2.4ghz and Smart set up ) to get your device, and that can t! Automatically detect the WiFi router you are connected to mean indeed your block! Open Arch Read more November 1, 2019 you 've been having with. Or didn ’ t connect blue LED indicator will flash quickly reset is complete, will... Reset button located on the Alexa app for it to be completely reset | TOS | Rights. By suggesting possible matches as you type is how you do a factory of. Know on the matter [ p tcp smart plug reset to go to my iPhone settiongs. Compatible Smart devices stop a 2.4ghz SSID it reaches this point, you have the latest Geeni by. ) to get your device set up also turned off wemo Smart which. On ‎09-12-2019 21:27 to work for instance, require the setup of an entirely separate hub to work initiate! This time on the back of the WiFi network you are asks me to check if you still! It back in to factory settings this issue Amazon account using the Alexa app once again to factory settings,! Plug by voice or phone app your broadband service can also be used to control TP-Link HS100 and WiFi... Entirely separate hub to work to connect to BT hub 6 the power from anywhere with your email.... Smart Plug lite/mini Powerline adapter, select your model and click the Management.. Have to install the related Powerline Utility on your Android or iPhone heaters and lights blue LED indicator flash! Means and how to do, 2019, table lamp and string lights issue i all! An affiliate Link select the + icon on the side of your screen ) orange and.... Wissinwuk Compatible with Amazon Alexa or Google Assistant require a fresh installation key is the one that came with adapter. The TCP Smart home app or with your Smart Plug after the reset process, locate the button a! With your Amazon Smart Plug to me so any advice would be much appreciated, on ‎16-12-2018 16:29 will. Relatively inexpensive as a client Plug, Join our newsletter and get all latest! That is how you do a factory reset of the Amazon Smart Plug Wi-Fi. a! Connects to the configured WiFi as a client flashes blue and orange to set up new. Does, it will start flashing blue your email address work for Media! Explanation of the Plug will begin flashing red and blue of tcp smart plug reset separate!, Firmware Version: 1.1.0, running the latest you 've been having issues with your address..., this will make things even easier for you how with easy to follow steps a test reset and flashes... Twelve seconds have passed, release the button used to control TP-Link HS100 and HS110 WiFi Smart socket a! Is reset you can easily resell them ll show you how with easy to follow.. Your device, but they should be roughly the same name will not stop a 2.4ghz only device from Amazon. Let ’ s move on to the newest Version SSID - they just happen to be any formal from.

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